Safe gaming policy

Aq444 Responsible Gaming — The right way to enjoy gaming

Aq444 believes gaming should be a source of entertainment, not anxiety. Our responsible gaming policy helps you play within healthy limits and seek support whenever you need it.

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Our Responsible Gaming Tools

Aq444 offers these features to keep your gaming experience safe and balanced

Set deposit limit

Set your own limit on how much BDT you deposit daily, weekly, or monthly. Limits take effect immediately once set — decreases apply instantly, while increases take longer to kick in.

Session time limit

Decide in advance how many hours you want to play. When the time is up, aq444 will notify you and can automatically end your session if needed.

Loss limit

Automatically stops gameplay once losses reach a set amount. This is the most effective step for protecting your finances.

Benefits of taking a break

If you feel tired or anxious, put your account on a break for 24 hours up to 6 weeks. During this period, no marketing messages will be sent either.

Self-Exclusion

If you feel your gaming is getting out of control, you can close your account for anywhere from 6 months to permanently. Simply contact support and it will be done.

Opt-out from advertisements

You can opt out of promotional emails, SMS, and notifications at any time. Contact support and the change will take effect within 48 hours.

What is responsible gaming?

Responsible gaming is more than following rules — it is a mindset. At aq444, we want you to see gaming as a source of fun, not financial stress or mental strain.

Problems begin when gaming shifts from entertainment to compulsion. Many people in Bangladesh mistakenly view online gaming as a source of income — this is completely wrong. aq444 always states clearly: gaming is for entertainment, not a substitute for earning.

The three core pillars of responsible gaming are — knowing your own limits, staying in control of your time and money, and having the courage to ask for help when you need it.

Keep in mind: Never play with money you cannot afford to lose. Responsible gaming starts with that one decision.

Aq444 monitors the gaming patterns of every member. If any unusual behavior is detected, our team will reach out to you directly to understand the situation. This is not a courtesy — it is our responsibility.

Signs of problematic gaming

The signs below indicate that gaming habits may be becoming a problem. Assess yourself honestly:

Financial
Borrowing money or using household funds to gamble; chasing losses by placing bigger bets to recover what you have lost.
Time-related
Playing far longer than planned; neglecting work or family responsibilities.
Emotional
Feeling restless or irritable when not playing; having a strong urge to play when you are feeling down or under pressure.
Social
Hiding your gaming from family or friends; lying about how much you play.
General
Occasionally spending more time than usual but still staying in control is generally not a problem.
If any of the red or yellow warning signs above apply to you, contact aq444 support right now. There is nothing to be ashamed of — asking for help takes courage.

Assess yourself

Ask yourself the questions below. If you answer "yes" to 3 or more, it is important to use the responsible gaming tools or seek support:

1

Do you keep playing to chase losses and recover money you have lost?

2

Do thoughts about gaming make it hard to focus on work or studies?

3

Are you hiding the amount of time or money you spend on gaming or betting from family or close ones?

4

Have you had difficulty covering household expenses or bills?

5

Do you feel stressed, restless, or irritable when you are unable to play?

6

Have you ever tried to stop gaming but found you could not?

This assessment is not a substitute for professional medical advice. If you have concerns, please consult a mental health professional.

How to set your limits

Setting limits at aq444 is simple. Here are the steps:

1
Log in to your account

Log in to your aq444 account and go to your profile settings.

2
Open the "Responsible Gaming" section

Click on the "Responsible Gaming" option in your settings.

3
Choose a limit type

Deposit limit, loss limit, session time, or bet limit — choose whichever works for you.

4
Enter amount and duration

Daily, weekly, or monthly — set the duration and amount according to your preference.

5
Confirm

Decreasing a limit takes effect immediately. Increasing one takes 24–72 hours — this is an intentional safeguard.

Limit type Duration Time to take effect Status
Deposit limit Daily / Weekly / Monthly Immediate (to reduce) Active
Loss limit Daily / Weekly / Monthly Immediate (to reduce) Active
Session time Per session Immediate Active
Break 24 hours – 6 weeks Immediate On request
Self-Exclusion 6 months – permanent Immediate Support

Self-Exclusion process

Self-Exclusion is the strongest protection measure available. If you feel that gaming is having a negative impact on your life and you are unable to stop on your own, Self-Exclusion is the right step.

  • You will not be able to log in to your account during a Self-Exclusion period.
  • No marketing or promotional messages will be sent.
  • Any attempt to open a new account will be detected and rejected.
  • After your Self-Exclusion period ends, a minimum 7-day cooling-off period is required before your account can be reactivated.
  • A permanent exclusion cannot be undone.
To activate Self-Exclusion, contact us via live chat or email at [email protected]. We will process your request within 24 hours.

Protecting minors

Aq444 strictly prohibits anyone under 18 from using the platform. Our measures to protect minors:

  • Age verification is mandatory at registration.
  • Age is verified during the KYC process using a National ID or passport.
  • If a minor is identified, the account is closed immediately.
  • Parents can notify us to help protect their family.
Advice for parents: If you suspect your child is using an online gaming platform, install parental control software on their device and contact us.

Where to find help

You do not have to face a gaming problem alone. Alongside direct support, aq444 can also connect you with professional help:

  • aq444 Live Support: Our trained team is available 24/7 on chat to support you.
  • Email support: [email protected] — you will receive a response within 24 hours.
  • National Mental Health Helpline: Kaan Pete Roi Bangladesh — 01779-554391.
  • Family & Friends: Talk to someone you trust — isolation only makes things harder.
Seeking help is not a sign of weakness — it takes courage. The aq444 team is ready to support you without any judgment.

Frequently asked FAQ

Most frequently asked questions about responsible gaming

Yes, though limit decreases take effect immediately. To increase a limit, you will need to wait 24 to 72 hours — this delay is intentional to prevent impulsive decisions.

If you have a withdrawable balance at the time of your Self-Exclusion request, contact support and arrangements will be made to return it in accordance with applicable terms.

A break is a temporary pause — from 24 hours up to 6 weeks. After the period ends, your account is automatically reactivated. Self-Exclusion is a longer-term measure — from 6 months up to permanent. A permanent exclusion cannot be reversed.

No. For privacy and security reasons, only the account holder can change their own limits. However, if a family member has concerns, they can contact our support team and we will assess the situation.

Yes, all of aq444's responsible gaming tools are completely free and available to every member. Using them will not affect any bonuses or benefits.
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Play safe, Play with enjoyment

Enjoy all responsible gaming features at aq444. Register today and experience safe gaming — we are always here for you.

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